How one American city is inviting residents to help make their website better

Posted on by Hotfoot Design

A screen cap of the site to track the progress of the redesign

A screen cap of the site to track the progress of the redesign is getting a redesign to make the city’s information and services more accessible to residents. Fairly unusually, the Digital Team running the project have invited community feedback throughout the project and created an easy way for anyone to track the progress of the redesign.

From Atlantic Cities:

High on the city’s wishlist of features are mobile responsiveness and “streamlined user journeys,” says Chief Digital Officer Lauren Lockwood, so someone like a small business owner isn’t hopping from department site to department site searching for desired information.

“I think a lot of people see the current site’s look and feel it’s pretty antiquated, but it’s also very siloed,” Lockwood said. “As one person put it, ‘It looks like people pulled open a file cabinet.’”

The site’s current look. (

Fixing the site’s pitfalls will entail making the typeface readable on mobile and translations smooth. Municipal jargon will be reduced, so you won’t see hard-to-decipher acronyms post-launch.

It’s a fascinating project. Read more here.

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