Website design and build
for Citizens Advice

Citizens Advice


The Project

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. They needed a fit for purpose website that was great looking and easy to manage.

Citizens Advice

The Strategy

Our brief was to completely redesign the Citizen’s Advice digital experience,  better communicate the organisation’s unique purpose and the specific support it offers to people in our region.

Citizens Advice

The Deliverables

  • Strategy and planning
  • Sitemap and wireframing
  • Website design
  • User Journey mapping
  • Front end HTML and CSS styling
  • Backend CMS
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    Awards & accreditations

    • The Drum Recommended
    • Marketing Lancashire
    • The Bibas Winner
    • Lancashire Business Awards Nominee 2016
    • Boost Business Lancashire
    • Prolific North Marketing Awards
    • Awwwards Nominee 2016
    • Digital Lancashire Founding Member
    • Northern Digital Awards Winner 2023
    • Red Rose Winner